Why Does My Shark Say Disconnected

Why Does My Shark Say Disconnected?

If you own a Shark vacuum cleaner, you may have encountered a situation where your device displays the message “Disconnected.” This issue can be frustrating, especially when you’re in the middle of cleaning your home. In this article, we will explore the possible reasons behind this message and provide you with some troubleshooting tips to resolve the problem.

Possible Reasons for the “Disconnected” Message:

1. Power Supply Issues: One of the most common reasons for the “Disconnected” message is a power supply problem. Ensure that your Shark vacuum is properly plugged into a functioning power outlet. Sometimes, the cord may be loose or damaged, resulting in a loss of power.

2. Wi-Fi Connectivity Problems: Many modern Shark vacuum models come with Wi-Fi connectivity features, allowing you to control and monitor the device using a smartphone app. If your vacuum is displaying the “Disconnected” message, it might indicate an issue with the Wi-Fi connection. Check if your Wi-Fi network is functioning correctly and that your smartphone is connected to the same network.

3. App Compatibility: If you are using the Shark app to control your vacuum, the “Disconnected” message could be due to compatibility issues. Ensure that you have the latest version of the app installed on your smartphone and that it is compatible with your vacuum model.

4. Firmware Update: Occasionally, your Shark vacuum may need a firmware update to ensure proper functionality. If you haven’t updated your vacuum’s firmware in a while, it may result in connectivity issues and display the “Disconnected” message. Check the manufacturer’s website for any available updates and follow the instructions to install them.

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5. Sensor Malfunction: Some Shark vacuum models have sensors that detect obstacles or monitor the device’s performance. If these sensors malfunction, it may cause the vacuum to display the “Disconnected” message. In such cases, it is advisable to contact Shark’s customer support for assistance.

Troubleshooting Tips:

1. Check Power Supply: Ensure that your vacuum is properly plugged in and that the power outlet is functioning correctly. If the cord is damaged, consider replacing it to restore power.

2. Reset Wi-Fi Connection: If your vacuum has Wi-Fi connectivity, try resetting the network connection. Turn off your vacuum and router, wait for a few minutes, and then turn them back on. Reconnect your vacuum to the Wi-Fi network and see if the “Disconnected” message disappears.

3. Reinstall the App: If you are using the Shark app to control your vacuum, try uninstalling and reinstalling the app on your smartphone. This may resolve any compatibility issues and restore connectivity.

4. Perform Firmware Update: Check if there are any available firmware updates for your Shark vacuum model. Follow the manufacturer’s instructions to install the update and ensure that your device is running the latest software.

5. Contact Customer Support: If none of the above steps resolve the issue, it is recommended to contact Shark’s customer support for further assistance. They will have more specific troubleshooting steps and may be able to provide a solution or arrange a repair if needed.


Q: My Shark vacuum displays the “Disconnected” message even though it doesn’t have Wi-Fi connectivity. Why is this happening?
A: Some older Shark vacuum models may display a “Disconnected” message when there is a power supply issue or a malfunction in the device’s internal wiring. In such cases, it is advisable to contact Shark’s customer support for assistance.

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Q: Can I still use my Shark vacuum if it says “Disconnected”?
A: In most cases, you should still be able to use your Shark vacuum even if it displays the “Disconnected” message. However, some features like remote control through the app may not be available until the issue is resolved.

Q: How often should I update my Shark vacuum’s firmware?
A: It is recommended to check for firmware updates periodically or whenever you encounter connectivity issues. Manufacturers often release firmware updates to improve the device’s performance and compatibility with the latest technologies.

Q: What should I do if my Shark vacuum’s sensors are malfunctioning?
A: If you suspect that the sensors in your Shark vacuum are malfunctioning, it is best to contact Shark’s customer support for guidance. They will be able to diagnose the issue and provide appropriate solutions, which may include repairing or replacing the device.

In conclusion, the “Disconnected” message on your Shark vacuum can be caused various factors such as power supply issues, Wi-Fi connectivity problems, compatibility, firmware updates, or sensor malfunctions. By following the troubleshooting tips provided, you can often resolve the issue and get your vacuum back to its optimal performance. If the problem persists, do not hesitate to seek assistance from Shark’s customer support.

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